FAQ'S

Raggle, Inc. is the proud owner of MAJAMAS®, MAJAMAS® for Mamas, MAJAMAS® ESSENTIALS, Shirley & Victor®, & Nixilu. We manufacture everything in the United States and we do our very best to deliver the highest quality garments at the lowest cost to you.

 

ORDERING & PAYMENT

Where can you order?

-- online at www.majamas.com

-- by phone at  1-708-524-9668

 

After ordering, a MAJAMAS Order Confirmation with your order details & tracking number will be sent to you by email. You can also check the status of your order under "Order History" by logging into or creating a new account under My Account.

 

What payments do we accept?

 -- Mastercard

-- Visa

-- American Express

-- Discover

-- PayPal

-- MAJAMAS Gift Cards

-- MAJAMAS Store Credit

 

When will you be charged?

When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged by MAJAMAS / Raggle Inc. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days.

We will email a PayPal invoice upon order completion to the billing/account email provided during online checkout. If PayPal account email is different, please provide this email within the "Comments or Special Instructions" section at online checkout. Payment is expected to be received within 72 hours.

 

What about backordered products?

 We occasionally have merchandise for sale that has not yet been received or has sold out & is being restocked. You can still order these items to reserve your favorite color or size - we'll ship it to you when supplies are replenished! Backordered merchandise is noted at checkout in your Shopping Bag. Backordered items will ship with standard shipping once they arrive at our studio unless otherwise instructed by customer.

 

How can you change or cancel an order?

All orders for in-stock goods normally ship within 24-48 hours. Any cancellations of orders must be made within 24 hours of placing order or the order is considered firm & ship-able. Please give us a call or shoot us an email if you would like to make any changes to your order!

 

Do we charge tax?

We are required to collect local sales tax in selected states. 

 

 

EXCHANGES & RETURNS

Not happy with your order? We are happy to help!

 

 Here's a few things to keep in mind:

-- exchanges & returns must be postmarked within 30 days of delivery

-- we will only accept unwashed & unworn items with tags attached

-- customer is responsible for entire shipping cost of returns

-- exchanges include free shipping on items sent out to customer

Any returns not meeting our policy will be returned to sender at his/her expense.

 

Here's how to send 'em back:

1. download / print / fill out return form (below)
2. cut label along dotted line below
3. completely cover with tape & apply to package

 Please send your returns & exchanges via USPS.

We suggest adding Delivery Confirmation or Insurance to your packages for tracking purposes.

(If a different shipping service is preferred, please call customer service for a different address.)

 

Click to Download MAJAMAS Exchange & Return Form

 

 

SHIPPING

What do you need to know?

 -- all online orders ship via USPS

-- orders ship within 24 hours if received by 3pm CST Monday - Friday

we do not ship on Saturday or Sundays

-- USPS Priority Mail will arrive in 3-5 business days after shipment

-- USPS Express Mail will arrive in 1-2 business days after shipment

next day shipment is not guaranteed

-- our shipping rates vary by destination & weight of order

-- we ship internationally!

  Get your shipping quote within your cart under the "Estimate Shipping and Tax" section.

 

 

PRIVACY POLICY

 

Information provided to MAJAMAS is used solely for the internal purpose of processing your order & occasional promotional material. Your email may be used for promotions & newsletters solely by MAJAMAS, all of which you may unsubscribe from at any time. 

We will never sell or share this information with anyone outside of MAJAMAS!

 

What do we collect?

-- names

-- contact information including email address

-- demographic information such as postcode, preferences & interests

-- other information relevant to customer surveys/offers 

 

What do we do with the info we gather?

We require this information to understand your needs & provide you with better customer service.

 

-- product & service improvements

-- promotional emails about new products & special offers

-- internal record keeping

 

What about security?

We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic & managerial procedures to safeguard & secure the information we collect online.

 

How do we use cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added & the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes & dislikes by gathering & remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic & improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful & which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

What cookies do we collect?

The table below lists the cookies we collect & what information they store.

 

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

 

 

 

Questions or concerns?

 1-708-524-9668

info@majamas.com

M-F / 9-5 CST