EXCHANGES & RETURNS
Not happy with your order? Let ME make it better!
Here's our Return & Exchange Policy:
Body/Facial/Soaps/Scrubs/Creams: Only SEALED, UNUSED products will be accepted for return/exchange within 30 DAYS of placing your order. We do NOT accept any opened or partially used products back, NO EXCEPTIONS!
Home/Grow Kits/Kitchen Accessories: Only SEALED, UNUSED products will be accepted for return/exchange within 30 DAYS of placing your order. We do NOT accept any damaged, opened or partially used products back, NO EXCEPTIONS!
Basically, you have 30 days to return/exchange any product we sell as long as it is not damaged, not used and not on sale. All returns must be in re-sellable condition. How do you know what that is? Pretend you're receiving the item you want to return for the first time. Yeah, it should be in beautiful condition.
ALL SALE items are final sale. NO EXCEPTIONS!
After 30 days, items will be eligible for store credit only.
** MAJAMAS EARTH reserves the right to refuse any items not falling within our policy. **
Here's how to send it back:
- Protect your items by wrapping them in the same packaging or type of packaging used by us to ship them to you. Items damaged in shipping are customer's responsibility.
- Create a label using the address: Majamas Earth, PO Box 991, Oak Park, IL 60603-0991. Completely cover the label with clear tape & apply to package
- Ship your returns using USPS. We suggest adding Delivery Confirmation or Insurance to your packages for tracking purposes. If a different shipping service is required, please email customer service for a different address at info@majamas.com. Customer is responsible for the cost to ship items they return to us.
** Reuse our EcoEnclose envelope or our compostable boxes, if possible! **
Please ship using only the United States Postal Service
Your return/exchange is being sent to a PO Box and only the items shipped using the USPS will be delivered to it.
If a different shipping service is preferred, please call ME for a different address.
Customer is responsible for cost of return shipping.
Add a delivery confirmation or insurance to your package for tracking purposes.